foodpanda Malaysia announced the winners for the Panda League, a loyalty and rewards program to recognize top performing delivery partners. This program was launched in the last quarter of 2021 to recognize the delivery partners for their commitment and hard work in delivering joy to customers.
Panda League enables delivery partners to earn points with every order made, which entitles them to redeem exclusive merchandise on a monthly basis from the Rider Shop. With the points collected, delivery partners will be then divided into 5 tiers, Diamond, Platinum, Gold, Silver and Bronze. As an added bonus at the end of each quarter, their points will be collated and the outstanding delivery partners will receive one of the many grand prizes which include a motorbike, various gadgets and more.
Commenting on this initiative, Kelvin Chan, Director of Operations foodpanda said that delivery riders are a key component for the business and their dedication and hard work never go unnoticed. “Through this long-term loyalty and rewards program, we aim to reward the top performing delivery partners and encourage them to continuously grow with us. We believe that recognition and appreciation has the greatest potential for impact and we hope to be able to motivate them to progress further and reach their fullest potential.”
He added,”We began trial of this program in September last year and the response rate from our delivery partners have been exceptionally encouraging. Monthly redemption rates from our delivery partners have exceeded our expectations. The feedback we received from some of our delivery partners today motivates us to want to do more for them moving forward. And we hope to be able to bring joy to our delivery partners just as they have continued to bring joy to our customers on a daily basis.”
Panda League is the first-of-its-kind loyalty and rewards program by foodpanda that will see riders having the opportunity to earn points for every delivery made to win attractive prizes such as the Aveta DY90 motorcycle, Oukitel Smartphone & Drift Ghost Helmet Cam, Pineng Powerbank & JBL Bluetooth Headphones, Lotus vouchers, Petron cards and more.
“I have had so many interesting, fun and happy experiences working as a rider. When Panda League was first introduced to us, I had already set my sights on winning the camera and I was super excited to be able to achieve this. I have also managed to make multiple redemptions with the point system, with my latest being a raincoat for when I am out making deliveries in the rain. I am thankful for this rewards program and aim to be on the list again. I am also grateful that now my family and I are able to live comfortably and go on holidays because of foodpanda,” said Hamdi Mahat, the 43-year old rider who won the smartphone and helmet cam.
For 41-year old Vijayan Marimuthu, an initiative like Panda League helps lift his spirit up and motivates him to do better. “I was in complete disbelief when I was announced as one of the top performing riders in the country and had won a prize. It was truly a remarkable feeling to know that my hard work is being recognised and it only fuels me to do even better for the next quarter. Besides that, I am also grateful to foodpanda because now we have even formed our own rider group to bond and over social activities such as futsal.”
“I find Panda League to be very attractive because not only am I able to win prizes and get certificates but I am also able to redeem my points at the pandashop. Moreover, the one thing that I enjoy the most about foodpanda is the flexibility. I am my own boss and I also get other perks such as insurance coverage and SOCSO. Since joining foodpanda as a rider, I have managed to even save up enough to get married,” said Lee Kuai Keng, a 26-year old from Klang Valley.
A total of 258 winners were identified nationwide in the first quarter of this program that ran throughout the last quarter of 2021. Due to the overwhelming response, the quantity of prizes for delivery partners will be increased for the quarterly rewards program. Quarter one of 2022 winners will be announced in April with more motorbikes to be given away among other prizes.
For more information, please visit the Panda League page
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