After contending with reports that claims its app is open to massive fraud, GO-JEK now insists CNY fraudsters are false. This is in relation to ride-hailing drivers in Singapore complaining how some within their ranks are gaming festive season incentives.
For reference sake, the bonus payout is S$508 on top of the daily earnings. This will go to the Top 10 drivers who manage to complete the most rides each day from 4 to 7 February.
According to Tech in Asia, drivers for GO-JEK, in multiple social media posts, share how some on the payout shortlist may be cheating. They support these claims with screenshots showing drivers, somehow, completing around 70 trips or more in a single day; specifically, during CNY.
In its official capacity, GO-JEK reveal that it has not found any evidence to support these claims. Tech in Asia reveals that one of the drivers who took the S$508 bonus is possibly a subject of complaint.
Other postings share how drivers on GO-JEK can create fake accounts and make bogus ride-hailing bookings. Both issues are primary concerns for drivers who abide by the rules that have been set.
GO-JEK has addressed these claims as baseless since it has a “robust automated system in place to help detect fraudulent activities.”
“In this instance, there is no evidence of any CNY fraudster activities taking place. The system is also able to detect when devices are re-routing or accessing multiple accounts. This further ensures fraudulent attempts are blocked,” GO-JEK added.
Text by: Victor Yap
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