Artificial intelligence gets “human” with interactions
The magic of Google assistant is that it is a vision for an assistant is to help you get things done.
It turns out a big part of getting things done is in making a phone call.
You might want to get an oil change or call a plumber in the middle of the week or even schedule a hair cut appointment.
The idea is to help users get through those moments by connecting connect users to businesses in a “human” way.
Businesses actually rely a lot on this, even in the US 60% of businesses don’t have an online booking system set up.
Artificial intelligence (AI) can help with this problem.
So let’s say you want to ask Google to make you an appointment on a particular day.
What happens is that Google assistant makes the call seamlessly in the background for you.
So what you’re going to hear is Google assistant actually making a real call to schedule the appointment.
The amazing thing about the AI call is that the virtual assistant can actually understand the nuances of conversation.
This technology, called Google Duplex brings together all investments over the years in natural language understanding, deep learning and text to speech.
Once done, Google assistant can provide a confirmation notification saying your appointment has been taken care of.
Here’s are real life examples.
Many of the examples where the calls don’t go as expected, the assistant understands the context, the nuances, and is able to adjust and handle the interaction gracefully.