Google Duplex in action

1 year ago

Artificial intelligence gets “human” with interactions


The magic of Google assistant is that it is a vision for an assistant is to help you get things done.

It turns out a big part of getting things done is in making a phone call.

You might want to get an oil change or call a plumber in the middle of the week or even schedule a hair cut appointment.

The idea is to help users get through those moments  by connecting connect users to businesses in a “human” way.

Businesses actually rely a lot on this, even in the US 60% of businesses don’t have an online booking system set up.

Artificial intelligence (AI) can help with this problem.

So let’s say you want to ask Google to make you an appointment on a particular day.

What happens is that Google assistant makes the call seamlessly in the background for you.

So what you’re going to hear is Google assistant actually making a real call to schedule the appointment.

The amazing thing about the AI call is that the virtual assistant can actually understand the nuances of conversation.

This technology, called Google Duplex brings together all investments over the years in natural language understanding, deep learning and text to speech.

Once done, Google assistant can provide a confirmation notification saying your appointment has been taken care of.
Here’s are real life examples.

Many of the examples where the calls don’t go as expected, the assistant understands the context, the nuances, and is able to adjust and handle the interaction gracefully.

ADVERTISEMENT

Malaysian CMO Conference & Awards 2019


CMO2019

Marketing is at an interesting intersection now. With major crosswinds in the global trade environment, every brand is affected by more uncertainty than ever before. We explore how brands are winning with big data and marketing automation. We study what brand resilience is all about. We question what works and what doesn't.
In a world of 'fake everything', the quest and need for authenticity have never been more challenging. Journey with our speakers and learn from our inspiring panel discussions as you centralize your focus on innovative pathways to marketing success.

Top Speakers & Panelists:


  • VJ Anand, Senior VP of Creative & Executive Creative Director, Gojek
  • George Ang, Owner A&W Malaysia and Director & CEO, Inter Mark Resources
  • Fernie Jasmine Abdul Ghani, Head of Group Marketing & Brand, Axiata
  • Siti Suhaila Abdu Hamid, Category Head of Foods, Unilever Malaysia
  • Lim Imun, General Manager – Marketing, Munchworld …. and more!

DATE:
15th November 2019

TIME:
8.30 am - 5.30 pm (Conference)
6.00 pm - 10.30 pm (Awards Night)

VENUE:
The Grand Ballroom, Sime Darby Convention Centre, KL.

More information: Conference Page

Purchase your tickets here Purchase Here