Celcom deploys flood crisis response team to support affected Malaysians

Celcom Axiata Berhad (Celcom) is providing support to flood affected Malaysians by working to resolve and restore impacted network services as quickly as possible. This includes enhancing connectivity support at flood relief centres nationwide while also providing necessities and food supplies to flood victims.

Celcom’s Network team has been on high alert since the beginning of the flood and have been closely monitoring its network operations by responding quickly and minimising impacts on network services.

The floods have impacted more than 100 network sites nationwide, due to power outages and in some areas, high water levels and severe road conditions have prevented Celcom’s network team to access the affected sites. Engineers of Celcom are standing by to restore impacted sites as soon as conditions are safe.

Nevertheless, as of 12pm 23^rd December 2021, Celcom has restored more than 70% of flood impacted network sites in Klang Valley, which includes 100% network restoration at Hulu Langat, Bestari Jaya, Jeram, Klang, Port Klang, Dengkil, Pandan Indah, Seksyen 27 and Seksyen 35 in Shah Alam.

In the Eastern and Southern regions, Celcom has restored more than 50% of impacted network sites with 100% restoration at Raub, Panching, Bukit Goh, Tanjung Lumpur, Pantai Sepat, Sri Jaya, Chini, Bukit Juntai, Durian Tipus and Kg. Ngoi-Ngoi. Celcom’s network engineers are working tirelessly to access the affected sites to ensure that the services are restored as soon as possible.

In addition, Celcom is also enhancing its connectivity coverage at temporary relocation relief centres (PPS) by deploying “Cellular-on-wheels” equipment, provision of free Fixed Wireless Access (FWA) and installation of coverage signal boosters. The enhanced connectivity initiative at PPS nationwide includes PPS Ladang Emerald SKJT Kemuning and PPS Kota Kemuning in Shah Alam, PPS Dewan Orang Ramai Tok Muda in Klang, PPS Balairaya Kampung Tiram in Pahang and many more.

Celcom has also allocated RM2 million for flood relief support and is in collaboration with the Malaysian Relief Agency (MRA) to distribute food packs, cleaning equipment, medical supplies, and basic necessities to flood affected communities nationwide.

Celcom will notify and update customers on the latest network restoration status within flood affected areas via Celcom’s Twitter, Facebook, Celcom Life App and Celcom Network Checker website. For assistance or enquiries, customers may also reach out to Celcom via WhatsApp at +6019-6861111 or via call at 1111.

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