THE UNINTENDED CONSEQUENCES OF BRAND BULLYING: THE CASE OF MCDONALD’S IN MALAYSIA

By The Malketeer

The world is currently witnessing an alarming rise in what some have dubbed “brand bullying,” a form of collective activism where individuals and groups attempt to hold companies accountable for actions taken by unrelated international branches.

This phenomenon has recently emerged in Malaysia, where there has been a call to boycott McDonald’s due to its outlet in Israel providing free meals to soldiers in the ongoing Israel-Hamas conflict. While activism is a vital force for change, it is crucial to consider the unintended consequences of such actions, especially when they impact local employees, their families, and the broader ecosystem, which includes services like Grab Riders.

Before delving into the issue, it’s important to note that the Malaysian franchise operator of McDonald’s has no direct involvement in the activities of the Israeli branch. In fact, McDonald’s Malaysia has donated towards the plight of the Palestinians.

“In situations like the call for a boycott of McDonald’s in Malaysia, it’s essential to acknowledge the complex relationship between international corporations and their local franchises. Local franchisees adhere to the brand standards and guidelines set by the parent company, but they often have limited control over decisions made by international branches.

Thus, punishing local franchises for the actions of a foreign counterpart is not only unfair but also counterproductive,” said the CEO of an advertising agency, who requested not to be identified.

“The unintended consequences of brand bullying are far-reaching. When a boycott is successful, it often results in reduced business for local franchises, which can lead to job losses and economic instability for employees and their families. In the case of Malaysia, a boycott against McDonald’s may harm the livelihoods of local workers who played no part in the Israeli branch’s actions, “ he added.

“We must consider the ecosystem surrounding these businesses. Many local service providers, like Grab Riders, rely on fast-food chains and restaurants for a significant portion of their income. A boycott can disrupt the flow of orders, leading to financial hardships for these independent workers who, like McDonald’s employees, depend on the company’s success,” said Abdul Hamid Abdullah, a businessman.

A university lecturer, Peggy Wong, said that while activism is a powerful tool for social change, it must be applied thoughtfully and strategically. In the case of the call to boycott McDonald’s in Malaysia, there are alternative ways to express concerns about the Israeli-Palestinian conflict without harming local employees and businesses.

“Engaging in dialogue with the parent company to address concerns or supporting local initiatives that promote peace and understanding can be more effective ways to enact change,” she added.

Brand bullying, as exemplified by the call to boycott McDonald’s in Malaysia, is a complex issue with far-reaching consequences. It’s crucial to remember that local employees, their families, and the broader ecosystem are innocent bystanders in international conflicts and political disputes.

While holding companies accountable is important, it is equally important to consider the impact on those who have no control over the actions in question.

“A more measured approach that seeks to engage in constructive dialogue and support local communities is a more responsible way to effect change without causing unintended harm,” said Anthony Wilson, a retired school teacher.