Study shows consumers disassociate with brands placed in negative scenarios - MARKETING Magazine Asia


Study shows consumers disassociate with brands placed in negative scenarios

Study quantifies the impact of placing an ad in a negative environment

The impact of a negative ad placement is far reaching. In a recent study on brand safety issues in the digital advertising marketplace, autonomous brand safety company CHEQ, together with IPG Mediabrands, BMW and a leading online entertainment platform today announced the results of an in depth media trial study called “The Brand Safety Effect”.

The study reflected how negative content results in a reduction in consumers wanting to be associated with the brand.

The study was initiated by CHEQ and conducted with MAGNA, the intelligence, investment and innovation unit within IPG Mediabrands, and IPG Media Lab, the media futures and advisory arm of IPG Mediabrands.

More than 2,000 consumers were surveyed on their reactions to ads that appeared alongside three different types of “negative” content: generally unsafe content (i.e., a school shooting); brand-averse content (i.e., an airline ad next to an article about an airline forcibly removing a passenger); vertical-averse content (i.e., a soda ad in front of content about diabetes).

Chief among the insights was that many consumers view brand unsafe ad placements as an intentional endorsement of the negative content.

“It seems manipulative,” suggested one respondent. “I’d prefer a company that doesn’t use that kind of technique.” Another respondent added, “It’s disturbing that they are generating revenue through disaster.”

One respondent even went as far as saying that it “Looks like they’re exploiting shock value.” We also found that when consumers assume every ad placement is intentional, it makes them 2.8x less willing to associate with a brand when its ads are displayed in unsafe environments.

In addition, two-thirds of consumers who indicated high purchase intent for a specific brand were less likely to buy that brand after being exposed to an ad from the same company appearing alongside unsafe content.

The open-ended feedback in the study shows more of the same. “Our joint research with CHEQ shows that most consumers believe there are no mistakes in advertising, meaning that if an ad runs next to violent and/or offensive content, for example, they assume the brand deliberately placed it there and is in some way endorsing the content,” said Joshua Lowcock, global brand safety officer at UM Worldwide, part of IPG Mediabrands. “Brands need to be aware that blindly following a customer or chasing media price efficiency can have devastating effects on the long-term health of their brands.”

Many respondents felt that the negative ad placement was intentional.

Guy Tytunovich, CHEQ’s CEO and Founder said that some advertisements were still repeatedly on display alongside potentially damaging content.

For this reason, we launched this study, with the intent of gauging the effect of this negative exposure on the brand’s image.

The findings clearly show just how compromised brands are, and how years of reputation building can go down the drain with just a few negative ad placements.”

The study goes into detail on a number of additional negative consumer perceptions of companies when their ads show up in an unsafe, negative, and/or brand/vertical averse environment.

Additional key findings include: ● The Brand Doesn’t Care About Me: Consumers are 4.5x more likely to feel the brand doesn’t care about them ● The Brand Is Out of Touch: Consumers are 3x more likely to feel that the brand isn’t “in the know” ● The Brand is Undesirable: Consumers’ brand quality perception drops 7x ● The Brand Should be Avoided: Consumers are 50% less likely to recommend the brand.

 


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