RHB Bank Bhd group has appointed Rakesh Kaul as its new group head of retail banking with effect August 1 as it strengthens the senior leadership bench.
Rakesh has served 22 years in Citigroup in various leadership roles across Asian markets and business groups.
RHB Bank group also said Nazri Othman, the existing acting head of its group retail banking, will take on the role of chief operations officer.
Under its digitalisation strategy, Rohan Krishnalingam, who is the current group chief operations officer, will take on the role of group chief digital and technology officer.
Rakesh will lead the group’s retail franchise across segments, products and channels and push the group’s agenda of digitisation, focusing on customer centricity.
Rakesh, a 22-year venteran in Citigroup, had in his last role, served as the Asia-Pacific head of retail commercial banking and prior to that he was the retail banking head for Citi in Malaysia.
He has previously performed various senior roles across Citigroup’s consumer, corporate and markets (equity and currency trading) divisions.
He holds a Bachelor of Commerce from Delhi University and post graduate Diplomas in Business Management and International Trade from Birla Institute of Management Technology and Indian Institute of Foreign Trade, in New Delhi.
As for Nazri, RHB Bank said that operational excellence will be a key agenda for him.
“Apart from ensuring that the operations aspects run smoothly and efficiently, Nazri will also focus on boosting customer service excellence and satisfaction,” it said.
RHB Bank also said Rohan would glavanise the goup’s focus on digitisation to meet changing customer needs and responding to market developments.
Rohan would also lead all aspects of the group’s technology function and drive the adoption of [email protected] as part of the Group’s strategic focus to create a winning operating model.
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