GetResponse unveils Southeastasia’s Email Marketing Benchmarks 2017 Report

GetResponse, an online marketing platform, has just released their ‘Southeast Asia Industry Benchmarks 2017 report. The report helps businesses improve the effectiveness of their email marketing, discover benchmarks for specific industries, and help compare and identify where to improve.

GetResponse has analysed over 450 million emails that were sent across six countries in Southeast Asia namely Malaysia, Singapore, Thailand, Vietnam, Indonesia and the Philippines from the period of January to June 2017. According to the study, Asia and South America demonstrate high email marketing engagement, as reflected in open and click-through rates. Highlights of the study reveal that:

• 46% of emails sent in Southeast Asia come from GetResponse customers in Singapore, followed by 17% in Malaysia, 16% in Vietnam, and 14% in Thailand.

• Thailand has the highest average click-through rate at 10.41%, with Malaysia and Indonesia being the lowest at 2.39% and 2.74%. 

• Among customers who use GetResponse in Southeast Asia, the industry with the highest average open rate is the Education industry, with an average open rate of 41.06% followed by Financial Services (35.73%) and Retail (34.95%). 

• Marketers who use personalisation in their subject lines report an average open rate which at 30.60% is more than double the rate of those who do not use personalisation.

“The email marketing landscape in Southeast Asia is growing at an exponential rate. We are seeing increasingly high demand in emerging countries like Vietnam, and consistent growth in more sophisticated markets like Malaysia and Singapore. The Southeast Asia Benchmark study will help marketers identify areas in need of improvement. These findings can be applied to their campaigns and programs to meet and exceed consumer expectation. We hope the results will provide answers to questions such as the best times or days to send emails, deliverability best practices, and benchmarks marketers should strive towards,” said Mellissa Lee, Head of GetResponse Malaysia (picture).

Fave Malaysia (previously Groupon) was present during the media briefing to share insights on how GetResponse has helped grow their business. 

Shayanta Paul, Head of Online Marketing, added, “With the ever-evolving and emerging channels available to us today, email has remained a relevant tool in our digital lives. Since the migration to GetResponse this year, Fave saw an increase  in their open rates from 6% to 11% due to GetResponse’s advanced search and segmentation feature which allows us to segment contacts into similar groups for maximized relevance and targeting of our email campaigns. In addition, there has been an increase in our click through rate from 5.5% to 7.72%. The migration to GetResponse has helped increase email marketing reach and not just getting new leads but also making existing clients loyal. Through our partnership with GetResponse, we believe we can further establish the brand mission 

in the region, and continue to lead the Online-to-Offline business model (O2O) local commerce in the region.”

According to the Southeast Asia Email Marketing Benchmarks Study, some of the best practices include segmenting email lists based on user actions and behaviours, and sending targeted, personalised emails. 

For Malaysia, Singapore and Thailand, having relevant preheaders in emails resulted in a significant increase in the open rate as well. Interestingly enough, results of the report also suggested that it is not about the length of email subject line, but rather how compelling and relevant the message is to the audience. 

To download the full report for free, go to



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