Create Urgency, But Never at the Expense of Transparency and Truth
In a fresh crackdown on misleading advertising, the Advertising Standards Authority (ASA) of the United Kingdom has banned an immigration help ad from Nino Apply, a national insurance application assistance service.
The ruling, published this week, highlights growing concerns over fear-based marketing tactics that prey on vulnerable individuals.
The Deceptive Email Campaign
The controversial email, sent on 29 November 2024, bore the alarming subject line: “Your BRP Card expires next month.”
This led to a formal complaint, questioning whether the ad misrepresented the consequences of failing to renew a Biometric Residence Permit (BRP).
With BRPs set to be phased out in favour of eVisas from 31 December 2024, the ad’s urgent language—“Don’t Lose Your Right to Stay in the UK” and “Without immediate action, you risk losing your legal right to live and work in the UK”—sparked concern that it misled recipients.
The ASA ruled that for most BRP holders, the expiration of their physical card did not equate to losing residency rights, making the email’s claims both exaggerated and misleading.
Crucial Details Omitted
The second major issue raised by the complainant was the omission of a key fact: eVisas could be obtained for free via the UK government’s official website.
By failing to clarify this, the ad potentially misled individuals into paying for services that were unnecessary or available at no cost.
The ASA ruled that Nino Apply’s email breached rule 3.1 (Misleading Advertising) of the CAP Code (Edition 12).
In response to the ruling, the company stated that it had ceased all marketing campaigns similar to the one in question.
The regulator was clear in its reprimand: “The ad must not appear again in the form complained of.”
ASA instructed Maki Online Services Ltd, which trades as Nino Apply, to ensure transparency in future advertising, particularly regarding free alternatives available through official channels.
Marketing Ethics Under Scrutiny
This case serves as a stark reminder of the ethical responsibilities marketers bear—especially when targeting individuals reliant on official documentation for their legal status.
While urgency can be an effective tool in marketing, it must not cross into fearmongering or misinformation.
As regulatory bodies continue to clamp down on deceptive advertising, brands must tread carefully, prioritising transparency and integrity over short-term gains.
Honesty isn’t just good ethics—it’s good business.
