In today’s fast-growing business landscape, companies across various industries are embracing cutting-edge technologies to gain a competitive edge.
Heineken, one of the world’s leading beverage companies, is no exception. By integrating a generative AI chatbot into its cloud platform, Heineken has revolutionised its approach to market research, customer insights, and decision-making processes.
The integration of this GenAIchatbot, as part of Heineken’s Knowledge and Insights Management (KIM) platform, marks a significant milestone in the company’s digital transformation journey.
With over 8,000 files of consumer data, interviews, and reports at their fingertips, Heineken’s global workforce can now access real-time insights with unprecedented ease and efficiency.
Gone are the days of time-consuming market research and analysis.
Staying Ahead of Evolving Consumer Preferences and Market Trends
Now, Heineken’s employees can simply ask questions like “How do European millennials feel about non-alcoholic beers?” or “What are some trends in sustainable packaging in 2024?” and receive immediate, data-driven answers.
This not only accelerates decision-making but also enables Heineken to stay ahead of evolving consumer preferences and market trends.
The impact of Heineken’s GenAIchatbot goes beyond just saving time and resources.
By consolidating and streamlining access to valuable consumer insights, the company has significantly reduced costs and eliminated redundancies.
Research Reports Effectively Leveraged to Make Strategic Decisions
Research reports that were previously under–utilised are now being leveraged to inform strategic decisions across the organisation.
But Heineken isn’t the only player in the beverage industry harnessing the power of GenAI.
Competitors like Diageo are also leveraging conversational interfaces and knowledge discovery tools to drive innovation and accelerate product development.
GenAI holds immense potential to revolutionise business by enhancing customer interactions and uncovering valuable insights.
One of the key drivers behind Heineken’s success in implementing GenAI is its partnership with Stravito, a consumer insights platform that developed the AI-powered chatbot.
Bookmark Conversation Threads for Future Reference
By utilisingOpenAI’s advanced models, Stravito has created a seamless user experience, allowing Heineken employees to access and bookmark conversation threads for future reference.
Looking ahead, Heineken’s ultimate goal is to consolidate global market research onto a single platform, creating a comprehensive repository of insights that fuels informed decision-making at every level of the organisation.
As consumer preferences continue to evolve, Heineken recognises the importance of staying agile and responsive to changing market dynamics.
Heineken’s adoption of a GenAI chatbot represents a paradigm shift in how beverage companies leverage technology to drive growth and innovation.
By harnessing the power of artificial intelligence, Heineken is not only unlocking valuable insights but also redefining the future of market research in the digital age.
As other companies follow suit, the beverage industry is poised to undergo a transformational change, paving the way for more personalised products and experiences that resonate with today’s consumers.
Join the Malaysian Marketing Conference and Festival 2024 to learn more on how global brands are leveraging on GenAIchatbots and taking quantum leaps to stay ahead of the intense competition.
Stay informed of the fast changing customer preferences and market trends in a world driven by AI.
The APPIES is an annual event that presents a rare opportunity for creative, media, digital and marketing agencies or brands to present their best campaigns to the industry.
This is the only event where Live Presentations meets Live Judging.
Similar to TED Talks, The APPIES is the chance for great presenters with outstanding work to show it off to some of the industry’s most important industry leaders.
This year’s winners will receive Gold, Silver or Bronze trophies for 21 categories, and 6 special Best of Best categories (red trophies) that require no submissions!
Campaign entries must have run between June 2024 to May 2025
