Billing disputes are telecommunications biggest issue according to CFM
The Communications and Multimedia Consumer Forum of Malaysia (CFM) received the highest number of complaints in the third quarter (Q3) of 2018 with 1,496 complaints compared to the first two quarters of this year where 3,266 complaints were reported to CFM by consumers from all over Malaysia from January until September 2018.
“Out of the total number of complaints, CFM successfully resolved 86% of complaints in less than 15 days as set out in General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC),” said CFM Chairman, Mohamad Yusrizal Dato’ Yusoff who chaired CFM’s 17th Annual General Meeting (AGM) in MCMC Auditorium, Cyberjaya today.
Other disputes that were high on the list included service disruption/downtime, no coverage for high speed broadband services as well as poor coverage for 4G/LTE.
According to Yusrizal price complaints have increased since last August from 13 to 64 as of September with a drop in the price for broadband services which was announced by the Minister of Communications and Multimedia, YB Gobind Singh Deo after the implementation of the Mandatory Standard Access Pricing (MSAP) last June.
“Consumers are advised to keep themselves sufficiently informed especially in choosing telecommunications services and not to be guided solely by cheap pricing but to also check on the quality of services provided by the service providers,” he said.
Service providers are also advised to provide the right information to their customers while consumers should also read the terms and conditions besides making necessary enquiries to the service provider prior to subscribing so that issues related to the telecommunications can be curbed at the early stage.
MARKETING’s CMO Conference Returns with a Stellar Line-Up
Last year’s sold out conference is back! BIGGER, BETTER and with a NEW awards show to celebrate Malaysia’s best marketers.
Now in its 7th year, the Chief Marketing Officers Conference is a gathering of trailblazers in the Malaysian Marketing sphere.
With a bold yet relevant theme of ‘Goodbye Marketing, Hello Engagement’ this year’s conference will bring you up to speed with what’s going on in the Malaysian marketplace.
The change makers who will take the stage on the 16th of November include:
• Damien Crittenden, VP Client Strategy, Xaxis
• Ben Mahmud, Head Strategy, Business Dev, Petronas Dagangan Bhd
• Dato’ Dr.Hussamuddin Hj. Yaacub, Chairman CEO & Group MD, Karangkraf Media Group
• Lim Imun, General Manager-Marketing Munchworld
• Juliana Chua, GM of Marketing, Pavilion KL
• Tai Kam Leong, Head of Branding & Partnership, Maxis
• Rishi Pahwa, Head of Marketing, Wipro Ginvera Marketing Ent Sdn Bhd
• Schrene Goh, Head of Marketing (Global Market) Malaysia Airlines
• Kenny Wong, CMO Sunrise Berhad ….and more!
The 7th Malaysian CMO Conference & Awards
Date:16th November 2018
Venue: The Grand Ballroom, Sime Darby Convention Centre
For further details on the conference and awards visit: www.marketingmagazine.com.my/cmo2018/conference Or contact Amira/Ruby for further details: 03 7726 2588
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