HOW BRANDS CAN AUTHENTICALLY COMMUNICATE SUSTAINABILITY AND CAPTIVATE HEARTS OF THE MALAYSIAN CONSUMERS

By The Malketeer

In an era defined by climate change, Malaysian consumers are increasingly demanding that local brands take responsibility for their environmental impact. As sustainability becomes a pivotal factor in consumer choices, Malaysian brands and agencies find themselves at a crossroads: how to authentically communicate their sustainability efforts without falling victim to the pitfalls of greenwashing or succumbing to the pressures of greenhushing.

Greenwashing vs. Greenhushing: The Fine Line

The concept of greenwashing, where companies exaggerate or falsely claim their commitment to sustainability, has been a longstanding concern. However, a new term has emerged – greenhushing – highlighting the reluctance of some Malaysian brands to speak openly about their sustainability initiatives due to fear of scrutiny or being accused of insincerity.

Balancing between these extremes requires a delicate dance, where transparency, accountability, and genuine commitment become the key moves. It’s about the honest, hardworking corporate managers instead of the “dicey politicians with loads of empty promises”.

1. Authenticity as the Cornerstone

To effectively communicate sustainability efforts, Malaysian brands must begin with authenticity. Genuine commitment to sustainable practices is the foundation upon which any communication strategy should be built. Recognising the diverse Malaysian culture and values, brands should align their sustainability efforts with the local context, resonating with the unique identity of the Malaysian audience.

Brands should be open about their journey, sharing successes and setbacks alike. For instance, a brand like Tenaga Nasional Berhad (TNB) could detail its transition to renewable energy, fostering trust and positioning the brand as a transparent entity genuinely invested in positive change.

2. Shifting the Narrative: From Greenwashing to Green Accountability

Rather than showcasing a perfect image, Malaysian brands should focus on transparency and accountability. Detailing the challenges faced, the steps taken to overcome them, and the ongoing commitment to improvement paints a more realistic and trustworthy picture.

Local brands could adopt a proactive approach by willingly subjecting themselves to certifications like the Malaysian Green Technology Corporation (GreenTech Malaysia), providing external validations to substantiate sustainability claims.

3. Education as Empowerment

A significant barrier to effective sustainability communication is the lack of consumer understanding. Malaysian brands and agencies should take the lead in educating their audience about the intricacies of sustainability within the local context. Clarifying industry jargon and explaining the impact of various initiatives can play a crucial role in fostering a well-informed consumer base.

By fostering a well-informed consumer base, Malaysian brands not only elevate their image but also create advocates who understand and appreciate the complexities of sustainable practices within the local setting.

4. Emphasising Progress Over Perfection

In a landscape where perfection is often demanded, it’s essential for Malaysian brands to embrace the reality that achieving complete sustainability is an ongoing journey. Local automotive brands like Proton and Perodua could celebrate milestones and communicate their progress, even if the destination is yet to be reached. This approach not only highlights a commitment to continuous improvement but also resonates with Malaysian consumers who appreciate honesty and humility.

5. Engaging Stakeholders in the Conversation

Sustainability isn’t a solitary endeavour – it’s a collaborative effort involving not only the brand and its consumers but also various stakeholders. Malaysian brands and agencies should actively engage in conversations with local suppliers, partners, and even competitors to collectively address industry-wide challenges. By showcasing these collaborations, brands not only amplify their impact but also demonstrate a commitment to fostering a sustainable ecosystem beyond their individual interests.

Charting a Course Towards Genuine Sustainability Communication

As Malaysian brands and agencies navigate the complex landscape of sustainability communication, they must strike a delicate balance between transparency, authenticity, and education.

Shifting the narrative from greenwashing to green accountability requires a paradigm shift that is mindful of the local context, celebrating progress, acknowledging challenges, and embracing a shared commitment to positive change within the Malaysian community.

Malaysian brands can lead the charge in creating a sustainable future, not just for their business but for the nation and its people.

As brands and agencies embark on this journey, they must recognise that sustainability communication is not just about showcasing efforts; it’s about building a community of informed, engaged, and conscious consumers who value the brand not just for what it sells, but for the positive impact it strives to make on the world.