10 Ways To Increase Customer Engagement In Ecommerce

When it comes to identifying the right customer engagement automation software for e-commerce business, it’s all about checking which one has the balance of features and price that fits into your budget.

With folks around the world shopping from any device they fancy, the whole e-commerce game has taken a new turn. So, giving your customers a top-notch e-commerce experience? It’s not just a nice-to-have anymore; it’s the secret sauce for keeping them around.

A whopping 73% of people say their buying choices hinge on the kind of customer experience they get.

In this world overflowing with choices, it’s not just about having quality products. The real deal? It’s how satisfied your customers are.

And guess what? That satisfaction often springs from killer customer engagement.

Whether you’re just dipping your toes into the e-commerce world or you’ve been at it for ages, it might be time to give your customer engagement strategies a little check-up. After all, enhancing that e-commerce experience is what it’s all about.

What is Customer Engagement Automation Software?

Picture this: a tireless virtual buddy working round the clock, making sure your customers are always in the loop, feeling the love, and super happy with what you offer.

Sounds dreamy, right?

Well, that’s precisely the magic of customer engagement automation software for your ecommerce venture. It’s like having a 24/7 concierge for your online store.

And here’s the cherry on top: with Netcore and its smart AI-driven platform, it’s not just about engagement. It’s about personalized engagement.

Imagine a system that knows and understands each customer’s likes, dislikes, and preferences. It’s like every customer has their own personal shopper, making them feel super special and truly seen. Now, that’s how you make ecommerce magic.

Why E-commerce Businesses Need a Customer Engagement Platform?

In the dynamic and ever-evolving landscape of e-commerce, making a mark isn’t just important—it’s essential. And that’s where tools like Netcore come into play, transforming the game entirely.

Hyper-Personalized Shopping Journeys

With Netcore’s cutting-edge AI capabilities, it’s not just about product recommendations anymore. It’s about understanding each user’s unique journey and preferences.

Imagine a platform that curates shopping experiences as unique as fingerprints, ensuring every customer feels like the store was built just for them.

Smart, Timely Interactions

Communication is key, but it’s the right communication that unlocks doors. Netcore’s intelligent segmentation doesn’t just send messages—it sends the right messages.

Whether it’s a nudge for an abandoned cart or a special discount on a frequently browsed item, it’s all about striking when the iron’s hot.

Deep Dive into Customer Psyche

Knowledge is power, and with Netcore’s in-depth analytics, you’re armed to the teeth. Understand not just what your customers are buying but why.

Uncover patterns, preferences, and potential areas of growth. It’s like having a crystal ball showing you where to pivot and where to push.

Seamless Integrations

Netcore plays well with others. Whether it’s integrating with your CRM, inventory management, or marketing tools, it ensures a smooth, unified experience for both you and your customers.

Adaptive Learning

The ecommerce world changes rapidly. Netcore’s AI learns, adapts, and evolves with changing customer behaviors and market trends, ensuring you’re always a step ahead.

Enhanced Customer Loyalty

With personalized experiences and timely interactions, customers don’t just shop—they bond. Netcore helps in building that loyalty, turning casual browsers into brand advocates.

The Importance of Customer Engagement Strategies in eCommerce

Navigating the ecommerce landscape, the heart of every successful online store is customer engagement.

It’s not just about selling products; it’s about creating lasting connections. Let’s explore why:

Cultivating Brand Loyalty

In the ecommerce world, competition is fierce.

But with the right customer engagement automation software for e-commerce, we can create personalized experiences that resonate.

Engaged customers don’t just shop; they form a bond. They become our brand’s champions, advocating for us in their circles and ensuring repeat visits.

Boosting Sales Metrics

Engaged customers don’t just add to the cart; they check out. And they don’t stop there. They explore, try new products, and often increase their average order value.

With a customer engagement automation software for ecommerce, we can tailor recommendations, ensuring upsells and cross-sells that genuinely resonate.

Elevating the Online Shopping Experience

In ecommerce, every click, scroll, and interaction matters.

Engaged customers feel valued and catered to. With the right customer engagement automation tools, we can ensure smooth, personalized, and delightful shopping journeys, turning browsers into buyers.

Harnessing Valuable Feedback

Ecommerce thrives on evolution. And who better to guide our next steps than our engaged customers?

They provide insights, reviews, and feedback, helping us refine our offerings. With customer engagement automation software for e-commerce, we can streamline this feedback process, ensuring we capture every nugget of wisdom.

Building a Vibrant Online Community

Beyond transactions, ecommerce is about creating a digital family.

Engaged customers participate in online discussions, join loyalty programs, and even contribute to user-generated content. This sense of community amplifies our brand’s voice and reach.

Amplifying Word of Mouth in the Digital Age

In the world of ecommerce, reviews and recommendations are gold. Engaged customers share their positive experiences, write glowing reviews, and essentially become our brand’s digital ambassadors.

And with the right customer engagement automation software, we can amplify these voices, ensuring they reach the right ears.

Driving Digital Innovation

The ecommerce realm is ever-evolving. Engaged customers, combined with insights from customer engagement automation software for e-commerce, can spark fresh ideas.

Whether it’s a new product feature or an innovative marketing campaign, it’s this synergy that keeps us ahead of the curve.

Top 10 Ways to Increase Customer Engagement for Ecommerce Brands

1. The Magic of Omnichannel Experiences

You know how we all love a smooth shopping experience, right? That’s what the whole omnichannel buzz is about. It’s like ensuring our customers can hop from their mobile app to our website to our physical store (if we have one) without missing a beat.

And guess what?

With customer engagement automation software for e-commerce, this becomes a breeze.

The result?

Happier customers, more sales, and brand loyalty that’s through the roof.

Not convinced? Here are some more benefits of omnichannel ecommerce that impact customer engagement:

Keep a consistent brand message

Imagine walking into different rooms of a house, and each room plays a different song. Confusing, right?

That’s how customers feel about inconsistent brand messaging. With omnichannel eCommerce, it’s like having the same soothing tune playing in every room.

Whether they bump into you on Instagram, your website, or even in a physical store, your brand message remains harmonious and consistent.

Continuous customer support

We’ve all been there – getting bounced around different channels just to get an answer. It’s frustrating!

But with omnichannel, whether your customers slide into DMs on Facebook Messenger or ping on your website chat, they get the same prompt, helpful response. No more redirecting or “please contact our other support team” messages.

It’s all streamlined, thanks to omnichannel platforms.

A Bird’s Eye View of the Customer Journey

Omnichannel isn’t just about selling; it’s about understanding.

By merging data from various touchpoints, we get a panoramic view of our customers’ journeys. It’s like having a map that shows us where they’ve been, where they are, and where they might go next. This insight is pure gold for crafting strategies that resonate.

Tailored Experiences for Every Customer

Now, with your bird’s eye view, you can roll out the red carpet for every customer. Personalized experiences aren’t just a luxury; they’re a necessity.

And here’s a fun fact: omnichannel shoppers, with their tailored experiences, tend to stick around longer and have a 30% higher lifetime value. That’s a win-win in our books!

And hey, did you know? Brands that nail this omnichannel game retain a whopping 89% of their customers. That’s massive compared to the mere 33% for those still figuring it out.

2. Use Chatbots

Ever thought of having a 24/7 assistant on your website? Enter chatbots. These nifty little helpers are always there, ready to answer queries or guide our customers.

And the best part?

Over 65% of consumers prefer using messaging apps when interacting with a business.

Diving deeper, other chatbot features for your ecommerce business can benefit

Serving Personalized Shopping Experiences

You know that warm, fuzzy feeling when someone just gets you? That’s what bots can do for our customers.

By using chatbot templates, like the e-commerce carousel, you can tailor experiences for every individual. It’s like having a personal shopper for each visitor, guiding them through your digital aisles.

Playing Matchmaker with Products

Ever been overwhelmed by too many choices? Our customers feel the same.

But here’s where bots shine. They’re like those helpful store assistants who quickly understand what you’re looking for and point you in the right direction.

No more endless scrolling; bots can suggest the perfect products, making shopping a breeze.

Reading Between the Lines

The beauty of AI-powered chatbots? They’re intuitive.

They can pick up on subtle hints from our customers, understanding their intent.

Whether someone’s just browsing or ready to hit ‘buy,’ our bots can steer the conversation in the right direction. And for platforms like Shopify or WooCommerce, this means turning casual browsers into loyal buyers.

To top it off, when integrated with your CRM through a customer engagement automation software like Netcore, they ensure every interaction is logged.

So, the next time that customer pops in, you know exactly how to tailor their experience.

3. Directly Include your Customers

There’s nothing more genuine than content created by our very own customers. Be it reviews, photos, or even videos, this user-generated content (UGC) is pure gold.

When engaging with negative reviews, users extend their site duration by 5x, leading to an impressive 85% boost in conversion rates.

Customer reviews play a vital role in establishing social proof. They serve as excellent tools to educate potential customers about top-selling items that exhibit remarkable performance and quality.

The synergy between customer reviews and eCommerce website profits is undeniable.

It’s like having our customers vouch for us in the most authentic way possible.

But remember, always keep it real. Authenticity is key. No one likes those made-up reviews or staged photos.

4. Loyalty is the New Currency

Who doesn’t love a good loyalty program? It’s like giving our customers a virtual high-five for sticking around.

Whether it’s discounts, exclusive access, or even some swanky merchandise, these rewards keep our customers coming back for more. And with customer engagement automation software, setting up and managing these programs is a piece of cake.

Loyalty programs offer significant advantages in eCommerce customer engagement:

Retain Existing Customers

Loyalty programs make current customers feel valued, a critical aspect as retaining customers costs far less than acquiring new ones (5x less, in fact).

Win Back Lost Customers

With a loyalty program, you can pinpoint and re-engage lost customers, reducing customer attrition and enhancing loyalty.

Increase Lifetime Value

Boosting shopping frequency naturally leads to higher customer lifetime value, maximizing their overall impact.

Cultivate Brand Influencers

Loyal customers repeatedly choose you for a reason. Loyalty programs enable you to identify potential brand influencers within this dedicated group.

Pro tip: Add tiers or levels to your program. It gives our customers that little extra push to reach the top

5. Mobile is Where the Magic Happens

We’ve all seen it, right? The rise of mobile shopping is undeniable.

So, when we talk about content, it’s essential to think mobile-first. With customer engagement automation software for e-commerce brands like Netcore, we can ensure our content is not just mobile-friendly but mobile-optimized.

It’s all about giving our customers that seamless, swipe-happy experience they crave.

Also Read: Personalizing the Experience on E-commerce Mobile Apps: A Guide

6. The Power of the ‘Ping’

Ever noticed how a little ‘ping’ on your phone grabs your attention? That’s the magic of push notifications.

With customer engagement automation software tools like Netcore, we can send those timely, relevant nudges right to our customers’ screens.

Whether it’s a flash sale or a new product drop, these notifications can drive real-time engagement. But remember, it’s a fine line between engaging and spamming. Let’s keep it relevant and not bombard our precious customers.

7. Make it Personal

In the vast digital marketplace, generic just won’t cut it.

Our customers want to feel special, and that’s where personalized content steps in.

With the insights from our customer engagement automation software for ecommerce, we can tailor content that speaks directly to them. It’s like having a one-on-one chat with each customer, showing them we truly ‘get’ them.

8. Lights, Camera, Conversion!

Video content is the rockstar of the digital world. It’s engaging, shareable, and oh-so-memorable. Imagine blending the allure of video with the convenience of shopping. It’s a match made in e-commerce heaven.

Visual engagement tools play a pivotal role in enhancing eCommerce customer engagement through key strategies.

Tackling the Ghost of Cart Abandonment

We’ve all been there, right? That moment of frustration when we can’t find that one product we desperately want.

And what do we do? Abandon the cart and hop over to another site. But here’s where visual engagement tools, like co-browsing, come to the rescue.

It’s like having a shopping buddy right there with you, guiding you to your desired product. The result? Fewer abandoned carts and more happy customers.

Navigating the Maze of Complex Transactions

Let’s face it, filling out those lengthy order forms or entering credit card details can be daunting. And the fear of security breaches? Even more so.

But imagine having an agent, virtually by your side, guiding you through it all. With co-browsing combined with video chat, it’s like having a reassuring hand guiding you, ensuring those bigger transactions go off without a hitch.

Simplifying the Intricate Sales

Some products aren’t just ‘add to cart and checkout.’ They need customization, choices, and a whole lot of decision-making.

Now, with co-browsing, customers aren’t left scratching their heads. They have expert guidance, ensuring they get exactly what they want, boosting the chances of sealing the deal.

Clearing the Fog of Purchase Confusion

Ever been lost in a maze-like checkout process? It’s confusing and frustrating. But with visual engagement tools, that fog lifts. Agents can initiate co-browse sessions, guiding customers step-by-step, ensuring they sail smoothly through the checkout process.

9. Feedback is Gold

Want to know the secret sauce to perfect content? It’s feedback.

Our customers are our best critics and cheerleaders. Understanding and working on customer feedback shows that brands listen to their customers, and in-turn, customers come back and bring along their friends.

Gathering feedback is a powerful approach to minimize shopping cart abandonment, a concern seen in approximately 77.3% of online orders. By employing exit feedback forms, you can gain valuable insights into the reasons behind visitors exiting the checkout process.

10. Social Media: Your Digital Storefront

In today’s world, our brand’s social media presence is as crucial as our website. It’s where we connect, engage, and showcase our brand personality.

E-commerce platforms with a presence on social media experience an average of 32% higher sales compared to those without.

With regular posts, engaging content, and a sprinkle of user-generated content, we can create a buzzing digital community. And remember, every comment, like, and share is a step closer to building a loyal customer base.

The Future of eCommerce for Customer Engagement

E-commerce enterprises that solely prioritize sales risk lose a substantial customer base. Modern consumers seek personalized interactions and demand to be recognized as individuals.

As we forge ahead, websites that embrace eCommerce personalization will attract a thriving customer base. If your e-commerce venture aims to amplify customer engagement, integrating personalized strategies becomes paramount, significantly influencing customer lifetime value (CLTV).

Strategic utilization of customer data empowers you to provide tailor-made promotions, acknowledge returning patrons, and anticipate their preferences. Search personalization and visual search are also two hot trends that will change the shopping experience on ecommerce apps and websites.

The impact of personalized customer service is striking, delivering transaction rates six times higher than generic communication.

Investing in this endeavor is undoubtedly worthwhile.


Netcore empowers you to craft captivating content for your customers, fostering interaction across your mobile app and website. With the integration of interactive stickers like polls, quizzes, and product tags, customers become active participants, forging a deeper connection with your brand.

Yet, Netcore offers more than just engagement; it’s a retention booster. Regular delivery of fresh, relevant content ensures users stay committed to your app, nurturing brand loyalty.

Enhance re-engagement campaigns across multiple channels using Raman. Embed AMP seamlessly into your emails, elevating click-through rates and sparking engagement beyond standard emails.

Moreover, Netcore serves up invaluable customer insights. Metrics such as views, exits, and interactions shed light on resonating content, guiding tailored future endeavors.

Book a demo to experience the transformational potential with Netcore.

MARKETING Magazine is not responsible for the content of external sites.

The APPIES is an annual event that presents a rare opportunity for creative, media, digital and marketing agencies or brands to present their best campaigns to the industry.

This is the only event where Live Presentations meets Live Judging.

Similar to TED Talks, The APPIES is the chance for great presenters with outstanding work to show it off to some of the industry’s most important industry leaders.

This year’s winners will receive Gold, Silver or Bronze trophies for 21 categories, and 6 special Best of Best categories (red trophies) that require no submissions!

Campaign entries must have run between June 2023 to May 2024

Submissions Deadline
30th June 2024

APPIES Festival – Judging & Presentations
11th – 12th July 2024 (Malaysia)


Download Event PDF
Submit Entries Here

Subscribe to our Telegram channel for the latest updates in the marketing and advertising scene