Tag Archives: customer

Complaints handling – an untapped opportunity to build customer loyalty

George Aveling, Chief Executive Officer, TMI Malaysia, will be moderating a panel session at MARKETING’s Customer-driven [...]

How RM1 and listening to the customer can earn respect

It’s humbling the customer can teach us so much We spoke to Tai Kam Leong, [...]

Lazada tops Brand Advocacy rankings in Malaysia

YouGov BrandIndex has announced its 2017 Brand Advocacy Rankings for Malaysia. The latest rankings show [...]

Aditya has new responsibilities at Performics

Performics, part of Publicis One in Malaysia, has announced leadership changes to strengthen its position [...]

The top 5 complaints by Malaysian consumers in 2016

(marketingmagazine.com.my)– The Communications and Multimedia Consumer Forum of Malaysia (CFM) recorded complaints on both Communications [...]

Big Data and the Rise of Netflix

by Josh Sklar, President of Heresy, Author of “Digital Doesn’t Matter (and other advertising heresies)”, [...]