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Harvard Research Uncovers the Emotional Tactics Behind AI Chatbots

By Victor Tangermann A team of researchers from the Harvard Business School has found that a broad selection of popular AI companion apps use emotional manipulation tactics to stop users from leaving. As spotted by Psychology Today, the study found that five out of six popular AI companion apps — including Replika,

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Influencers and the Gambling Grey Zone: Malaysia’s Digital Tightrope

Malaysia’s social media landscape is being reshaped by a contentious battleground: influencers and the promotion of online gambling. As regulators intensify pressure on platforms and creators, marketing ethics and legal boundaries are converging in a new grey zone. Malaysian authorities are demanding stronger action against gambling ads proliferating on Meta

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I Want It Now! The Two-Hour Economy Redefining Retail

By The Malketeer VML’s Future Shopper 2025 shows APAC consumers demanding instant delivery, seamless journeys and genuine personalisation Shoppers in Asia-Pacific are no longer patiently clicking through clunky checkouts. VML’s latest Future Shopper 2025 report shows they’ve raced ahead – and too many brands are still stuck on the starting line. Across

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Seni Jaya reaches for Malaysian skies with Ganad acquisition

A RM5 Million Deal with Big Ambitions In a move that signals the growing stakes in Malaysia’s outdoor advertising business, Seni Jaya Corporation Berhad has announced the acquisition of Ganad Media Sdn. Bhd., a long-standing name in the nation’s billboard landscape. The deal—valued at RM 5 million—will see Seni Jaya

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KLIA2 Starbucks Incident Sparks Wider Debate on Service & Sensitivity

A viral video from Kuala Lumpur International Airport 2 (KLIA2) has thrown a spotlight on the intersection of customer service, cultural sensitivity, and front-line workplace pressures in Malaysia’s travel hubs. The clip shows a tourist attempting to place an order at Starbucks KLIA2 using an AI translation app due to

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The NexGen Show Episode 31: From Physiotherapy To Advertising

What does physiotherapy have in common with advertising? At first glance, not much. But for the latest guest on The NexGen Show, both careers share one crucial thing: care. Crystal Lam began her professional journey aiming to be an animal physiotherapist, but realised the profession wasn’t her true calling. “I

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M+C Saatchi Performance Appoints Dinesh Sandhu As Country Director

M+C Saatchi Performance has appointed Dinesh Sandhu as its Country Director in Malaysia, underscoring the agency’s focus on elevating its operations in one of Southeast Asia’s most dynamic digital economies. The appointment builds on more than a decade of experience in Malaysia and reflects the agency’s commitment to investing further

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