You can now have your very own personal virtual assistant with CIMB’s EVA
CIMB Bank Berhad has added new features to its first-in- ASEAN, innovative and multi-award-winning mobile application, the CIMB Enhanced Virtual Assistant (EVA).
EVA launched in December 2016, delivers simplicity in mobile banking for customers, enabling easy account overviews and transactions through chat or quick keyword access.
EVA was recently enhanced to include Spend Analyser and natural language conversational capabilities. Thanks to EVA’s Spend Analyser, customers can manage their accounts better and make smarter financial decisions via single-tap spending insights for, among others, utilities, petrol, entertainment, dining and travel made on their CIMB debit, credit and prepaid cards.
CIMB EVA’s chat capabilities have also been enhanced, its natural language processing ability is now able to handle a wider range of chat-based transactions, enabling customers to chat with EVA based on words in a natural conversation.
This instinctive natural language messaging is EVA‟s key differentiator and represents the future of customers‟ banking interactions.
“These latest improvements to EVA are part of CIMB‟s digital strategy to combine advanced FinTech solutions with our strong in-house data analytics capabilities and customer base to deliver the best banking experience to our customers,” said Samir Gupta, CEO, Group Consumer Banking, CIMB Group.
EVA latest enhancements are a result of collaboration with FinTechs Moneythor (on intelligent recommendations and Spend Analyser) and Active.Ai (on deep learning-based natural language processing).
Customers should keep an eye out as these collaborations will introduce more enhancements in the future, including real-time data insights to enable highly-relevant, on-site smart promotions to be offered to customers, as well as personalised and customised financial advice based on their banking portfolio and spending patterns.
CIMB EVA was crowned Internet Banking Product of the Year at The Asian Banker‟s International Excellence in Retail Financial Services Awards Programme 2017.
Customers can begin to enjoy CIMB EVA’s enhancements by downloading the latest version of the chat-banking app through Google Play or the Apple App Store.
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