Air Asia makes history: Unveils FACES, Asia’s first airline facial recognition system with a 98% success rate
Air Asia has launched its Fast Airport Clearance Experience System (FACES) at Senai International Airport in Johor Baru.
This would make them the first airline in Malaysia and Asia to utilise facial recognition system at its self-boarding gate.
Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents.
So now, you don’t need to suffer the hassle of showing your boarding pass and ID at the departure gate!
“With FACES, your face is your passport, making it a breeze to clear the gate and board your flight. I want to thank Senai International Airport for once again supporting our efforts to improve the travel experience for our guests through digital innovation, as they did when they became the first airport in Malaysia to implement self-service baggage check-in,” said Tan Sri Tony Fernandes, Group CEO of AirAsia and Co-Group CEO of AirAsia X.
With its automated boarding gate, the entire process of boarding about 180 passengers will take between 9-11 minutes instead of 11-13 minutes with the current process.
The automated gate system uses Gunnebo’s solution and the facial recognition system has a success rate of 98%.
How does Air Asia’s facial recognition system work?
However, at the moment, there’s just one facial recognition enrolment kiosk at the self-check-in area and three auto boarding gates (Gate 1, 2, 3) at Senai International Airport, Johor.The service is available for both domestic and international AirAsia flights.
Not to fret, AirAsia aims to roll this feature at all airports in Malaysia and currently it is possible with Senai due to their cooperation and fast turnaround.