PETALING JAYA – Packet One Networks (Malaysia) Sdn. Bhd. (“P1”), in a very rare occasion, today unveiled its overall strategy for 2010; calling the year as the beginning of the WiMAX decade and the year of the devices. In the presentation, P1 which is the world’s leading 2.3Ghz 4G WiMAX operator announced that it will be launching a complement of WiMAX embedded devices starting with Malaysia’s first WiMAX embedded netbook developed by its parent company Green Packet Berhad, by the second half of the year.
“In 2009, we promised to bring into the market Malaysia’s first WiMAX embedded devices this year and we are keeping good to that promise. P1’s WiMAX embedded netbook will be a game changer in the wireless broadband industry. It will be the key that opens the floodgate to a plethora of WiMAX embedded computers coming into Malaysia this year,” said Michael Lai, Chief Executive Officer of P1.
The soon-to-be launched netbook will be South East Asia’s first WiMAX computer and is key in preparing the Malaysian market for more WiMAX embedded computers coming into the market later this year.
In addition to the netbook, P1 aims to further strengthen its leadership position by expanding the P1 W1MAX coverage to 45% of the Malaysian population, including East Malaysia in 2010. Currently, P1 remains a beacon of the 2.3Ghz WiMAX deployment in the world with the P1 W1MAX network. P1 is also the only WiMAX operator in South East Asia to be appointed into the WiMAX Forum Board of Directors.
“As a company with an open mind and open culture, we make it a point to share as much as we can with the media and the public. Today’s briefing is one such occasion, where we have the opportunity to share our progress, challenges and plans. We believe, the more we share, the better we can serve our subscribers,” Lai added.
In the media briefing, P1 also explained how it has tremendously improved its network to facilitate the strong demand for P1 W1MAX. In 2009, P1 managed to improve on congested sites by a massive 78%. Capacity utilisation has also improved tremendously, where in congested areas, peak hour utilisation was over 90%, has now improved to 50%.
P1 has also increased staffing for customer service to meet the demands of a rapidly growing subscriber database. In just a short span of one year, P1’s customer service has grown over seven fold from the time the department began operations. In addition, the P1 CareLine is ramping up customer support, extending and expanding its online customer care team as well as allocating additional resources towards resolving technical customer complaints.
“We want to consistently stand out positively amongst our peers because we are an organisation that delivers and one that makes a difference. This is why we are paying special attention to the quality of our network and the quality of our customer service. In fact, the P1 customer service and network teams have been gearing up to ensure that we are amongst the best in the country. We are an open organisation and are constantly engaging with our subscribers. At the end of the day, our subscribers are the judges to what we have to deliver,” Lai concluded.