Is the Customer in the centre of your Digital Transformation?
Every organisation faces the impact of Digital Disruption. There is an increasing urgency to transform – whether they like it or not. From MNCs and GLCs to SMEs and NGOs, success depends on the value to the end-user – the customer.
And yet, the customer is often not truly at the centre of Digital Transformation.
This Conference will help you correct that. It will show you how to unleash the true power of digital transformation
by getting everyone to focus on the customer and partner across all functions. Transform your thinking and shift your capability by spending a day hearing from and talking with experts who have real-world knowledge of these challenges.
They will journey with you through digital transformations within the vital context of the Customer Experience, the Brand, Communication and Talent strategies; underpinned by CRM, and measurement systems, guiding you through the complexities of how to transform successfully.
This Conference will show you how to stay ahead of the game by learning from other people’s mistakes and experience to leapfrog the learning curve.
Who Should Attend
• Chief Innovation Officers
• Chief Technology Officers
• Vice Presidents
• Executive Directors
• Chief Executive Officers
• Managing Directors
• GMs of: Marketing Social Media/Creative/Content Advertising/Business Development Digital Marketing/Personal Branding
• Chief Marketing Officers
• Chief Customer Officers
• Experienced Leaders in Customer Relationship Management
• Senior Human Resources and Organisational Development professionals
8.30 am - 6.00 pm
Sime Darby Convention Centre, Bukit Kiara.
Register 4 pax (including 1 FREE) @ RM2200
Register 1 pax @ RM 2300
Chief Executive Officer – P.S. Thinking New Zealand Author, Speaker & International Consultant
Group CMO & Chief Customer Experience Officer
Principal Consultant Transformation Strategy & Change TMI New Zealand
Head, Asia Region
Chief Executive Officer
Chief Customer Service & Customer Experience Officer
BFM Edge Education
Digital Talent Development & Leadership and People Analytics
Director of Operations